WhatsApp Automation for E-commerce Businesses
Botsense helps online stores and retail businesses simplify customer communication with smart WhatsApp automation. Send order updates, recover abandoned carts, and answer FAQs — all in one place.
- Instantly send order confirmations and shipping notifications
- Recover abandoned carts with automated WhatsApp reminders
- Manage support during returns, delays, or delivery issues
Trusted by 100,000+ Businesses Across 50+ Countries
From fast-growing D2C startups to large retail chains, businesses trust Botsense to power their WhatsApp automation for e-commerce. Our platform is used by brands across fashion, beauty, electronics, grocery, and more — ensuring scalable, secure, and customer-friendly automation.
What Can You Do with WhatsApp in Ecommerce?
Whether you're handling hundreds of customer queries or sending real-time order updates — WhatsApp has become the go-to channel for e-commerce businesses. With Botsense, you can automate the entire buyer journey without adding extra support staff.
Design Your WhatsApp Workflow Without Writing a Single Line of Code
You don’t need a developer to build smart WhatsApp flows anymore. With Botsense, you can create custom reply sequences, lead qualification flows, and message journeys — all using our visual drag-and-drop builder.
Send Bulk WhatsApp Messages Without Getting Blocked
With Botsense, you can broadcast personalised WhatsApp messages to thousands of users at once, without worrying about your number getting flagged. Upload a contact list, pick your approved template, and hit send.
Segment and Retarget Users Based on Real-Time Engagement
You don’t need a developer to build smart WhatsApp flows anymore. With Botsense, you can create custom reply sequences, lead qualification flows, and message journeys — all using our visual drag-and-drop builder.
Send Bulk WhatsApp Messages Without Getting Blocked
With Botsense, you can broadcast personalised WhatsApp messages to thousands of users at once, without worrying about your number getting flagged. Upload a contact list, pick your approved template, and hit send.
Run Click-to-WhatsApp Ads That Convert
Send traffic from Facebook and Instagram directly to your WhatsApp. Capture leads the moment they click your ad and start the conversation with automated replies.
- Instantly collect names and WhatsApp numbers
- Auto-respond with product info or discounts
- Pre-qualify customers using smart chatbots
Send Product Carousels on WhatsApp
Showcase up to 10 products in a single message using visually engaging carousel cards. Perfect for promotions, new launches, or seasonal offers.
- Boost engagement with interactive cards
- Drive direct clicks to product pages
- Highlight deals, images, and pricing clearly
Recover Abandoned Carts on WhatsApp
8 out of 10 customers don’t finish checkout. Bring them back with personalized WhatsApp reminders and limited-time incentives.
- Send cart recovery messages automatically
- Add urgency with countdowns or exclusive offers
- Increase your conversion rate by 45–60%
Drive Conversions with Clickable Coupons
Create urgency with WhatsApp messages that include tappable coupon codes. Encourage quicker purchases during flash sales or campaigns.
- Share exclusive discounts directly on WhatsApp
- Boost click-through with personalized offers
- Track redemptions and optimize results
Showcase Catalogs & Collect Payments on WhatsApp
Let shoppers browse your product catalog, select items, and even pay — all within a single WhatsApp thread. No redirects, no drop-offs.
- Display real-time prices and availability
- Enable in-chat payments and checkout
- Simplify the buying journey for mobile shoppers
Cut RTO Losses with COD Confirmations
Verify every Cash-on-Delivery (COD) order on WhatsApp before shipping. Reduce fake or missed deliveries and increase pre-paid conversion.
- Send instant order confirmation requests
- Encourage prepaid options with small rewards
- Prevent unwanted returns and failed deliveries
Share Live Delivery Tracking on WhatsApp
Keep customers informed with real-time order status and tracking links. Build transparency and reduce “Where’s my order?” support queries.
- Send shipment dispatch and delivery alerts
- Share estimated delivery times automatically
- Improve customer trust and post-purchase experience
Education & EdTech
Engage students, automate admission inquiries, and send instant alerts. Botsense helps schools, colleges, and edtech brands streamline communication using WhatsApp automation.
Banking & Fintech
Improve customer onboarding, streamline KYC, send EMI reminders, and provide fast support all through secure WhatsApp messaging. Perfect for NBFCs, fintech apps and small banks
Healthcare
Schedule appointments, send prescriptions, share lab reports, and follow up with patients all on WhatsApp. Botsense helps clinics and hospitals offer personal care at scale and healthcare communication
Events & Webinars
Automate event registrations, send real-time reminders, share secure webinar links, and collect instant feedback — without any email delays. Great for coaching, SaaS, webinar engagement, masterclasses.
Automotive
Generate and qualify car buyer leads, send showroom visit reminders, share brochures, and automate test-drive bookings, all via WhatsApp. Perfect for dealerships and service centers.
Real Estate
Automate lead replies, share floor plans, schedule site visits, and send follow-up messages instantly on WhatsApp. Real estate builders, brokers, and property portals use Botsense to close 3X faster.
IT Services
Stay responsive with clients, automate project updates, appointment scheduling, and invoice reminders — all on WhatsApp. Ideal for SaaS, freelancers, and tech support agencies.
Offline & Retail
Automate order alerts, stock updates, and promotions for your physical store. Botsense helps salons, shops, gyms, and service providers build strong WhatsApp relationships with local customers.
